General Questions
What is OWL DMS?
What is OWL DMS?
- Web-based firmware flashing via USB
- Real-time message monitoring with WebSocket updates
- Interactive map visualization with GPS tracking
- CSV data export for analysis
- Multi-user support with device assignments
What are Duck devices?
What are Duck devices?
- PapaDuck (Gateway): Connects to WiFi and sends data to the cloud
- MamaDuck (Node): Battery-powered sensor devices
- DetectorDuck: Network testing and optimization tool
Do I need special software to use OWL DMS?
Do I need special software to use OWL DMS?
- Google Chrome or Microsoft Edge (for firmware flashing)
- A modern web browser for monitoring and management
- No command-line tools or external software required
Device Setup
How do I flash firmware to a device?
How do I flash firmware to a device?
- Navigate to the “Add Device” page
- Connect your device via USB
- Follow the 4-step wizard:
- Connect Device
- Select Device Type (Papa/Mama/Detector)
- Configure Firmware (WiFi, sensors, intervals)
- Review & Flash
What browsers support firmware flashing?
What browsers support firmware flashing?
- Google Chrome (version 89+)
- Microsoft Edge (version 89+)
- Firefox
- Safari
How do I register a new device?
How do I register a new device?
- Go to Network page
- Click Add Device
- Enter device name (3-8 characters)
- Select device type (PAPA or MAMA)
- For MamaDucks, select parent PapaDuck
- Add description and location (optional)
- Click Save
What sensors do MamaDucks support?
What sensors do MamaDucks support?
- GPS Location: Track device coordinates
- BMP180: Temperature and pressure
- BMP390: High-precision temperature and pressure
- DHT11: Temperature and humidity
- LED Control: Visual indicators
Using the Platform
How do I view device messages?
How do I view device messages?
- Dashboard: Recent messages table with real-time updates
- Map View: Message feed for selected PapaDuck
- Device Detail Page: Recent messages for specific Mama Duck (last 100)
How do I know if a device is online?
How do I know if a device is online?
- Network Management page (online/offline badges)
- Device detail pages
- Map View device markers
How do I export data?
How do I export data?
- Select date range (max 30 days)
- Optionally filter by PapaDuck
- Click Search to preview
- Click Export CSV to download
Can I see device locations on a map?
Can I see device locations on a map?
- MamaDuck must have GPS firmware flashed
- Device must have sent GPS coordinates within last 24 hours
- GPS data appears as markers on the interactive map
How do I monitor battery status?
How do I monitor battery status?
- Battery percentage
- Charging status
- Voltage and temperature (if available)
- Last updated timestamp
Network Management
What's the difference between PapaDuck and MamaDuck?
What's the difference between PapaDuck and MamaDuck?
- Connects to WiFi
- Sends data to cloud
- Manages multiple MamaDucks
- Requires power (USB/wall adapter)
- No sensors
- Battery powered
- Collects sensor data
- Must connect through a PapaDuck
- Mobile/portable
- Multiple sensor options
Can I change which PapaDuck a MamaDuck connects to?
Can I change which PapaDuck a MamaDuck connects to?
- Go to MamaDuck device detail page
- Edit the Parent PapaDuck dropdown
- Select a different PapaDuck
- Click Save Changes
How many MamaDucks can one PapaDuck support?
How many MamaDucks can one PapaDuck support?
- Message frequency from each MamaDuck
- PapaDuck’s WiFi connection quality
- Network congestion
Firmware & Configuration
What is ClusterDuck Protocol (CDP)?
What is ClusterDuck Protocol (CDP)?
Can I update firmware on an already-flashed device?
Can I update firmware on an already-flashed device?
What WiFi networks are supported for PapaDuck?
What WiFi networks are supported for PapaDuck?
- 2.4 GHz WiFi networks
- WPA/WPA2 secured networks
- Open networks (no password)
- 5 GHz WiFi networks
- Enterprise WiFi (RADIUS authentication)
- Captive portal networks (hotels, coffee shops)
How often should devices send data?
How often should devices send data?
- Lower = more frequent updates, higher battery drain
- Recommended: 15-30 minutes for normal use
- Lower = more data points, higher battery drain
- Recommended: 5 minutes for continuous monitoring
Troubleshooting
My device won't connect to WiFi (PapaDuck)
My device won't connect to WiFi (PapaDuck)
- SSID is correct (case-sensitive)
- Password is correct
- Network is 2.4 GHz (not 5 GHz)
- Device is within WiFi range
- Network doesn’t use captive portal
Device shows as offline but is powered on
Device shows as offline but is powered on
- Check WiFi connection
- Check serial monitor for errors
- Verify internet connectivity
- Ensure PapaDuck is online
- Check device is within range
- Verify sensor configuration
- Check battery level
I can't see GPS location on the map
I can't see GPS location on the map
- Device has GPS firmware flashed
- GPS coordinates received within last 24 hours
- Device has clear view of sky for GPS lock
Firmware flashing fails
Firmware flashing fails
- Use high-quality USB cable (not charge-only cables)
- Try different USB port
- Ensure device has sufficient power
- Close other programs using the serial port
- Use Chrome or Edge browser
- Try a different cable
Battery drains too quickly
Battery drains too quickly
- Increase GPS interval (30-60 minutes)
- Increase sensor reading interval
- Disable external LED
- Reduce transmission frequency
Messages not appearing in dashboard
Messages not appearing in dashboard
- Device is showing as online
- PapaDuck has WiFi connection
- Time range filter includes recent data
- No search filters are active