🛠️ Common Issues & Solutions
My Connect Device button is disabled
Make sure you’re using a Google Chrome and reload the page.
My device is connected but the DMS is not detecting it.
Confirm your Duck is in bootloader mode and try another USB cable or port. You must be using a USB data cable.
Flash fails with errors
Unplug and replug your Duck, refresh the browser, and retry.
The Firmware options are not loading
Check your internet connection; the firmware list is fetched from OWL’s cloud server.
Permission denied on USB
Make sure you grant USB permissions when your browser prompts.
📞 Contact & Support
Can’t find the solution to your problem or have feedback?
- 💬 Join our Discord Community
- 📧 Email support: support@owlintegrations.com
- 🧠 Technical questions? Reach out to engineering@owlintegrations.com